Troubleshooting Tips

1. Make sure your date and time are correct by going to the Settings app -> General management -> Uncheck Automatic date and time -> Select Time Zone -> Select your current time zone -> Turn Automatic date and time back on

2. Verify that Chrome is your default browser by going to the Settings app -> Apps -> Chrome -> Browser app -> select Chrome

You will not be able to download apps while the @missionary.org account is selected in the Google Play Store. You can switch to the “android-for-work” account by doing the following:

1. Go to the Google Play Store

2. Tap the account circle to the right of the search bar

3. Select the “01234....@android-for-work” account

If the @android-for-work account is not available, restart your device and follow the steps above.

• Check Date and Time (even if you came from the same time zone)

  1. Go to ‘Settings’

  2. Go to ‘General Management’

     • If you see an app badge on ‘Software Update,’ click on it and make sure that ‘Download updates automatically’, and ‘Scheduled software updates’ are both turned on

  3. Go to ‘Date and Time’

  4. Turn off ‘Automatic date and time’

  5. Make sure it shows Denver, Mountain Daylight Time, or Mountain Time (depending on the time of year -- Mountain Daylight Time is March through November, Mountain Time is rest of the year.)

  6. Turn ‘Automatic date and time’ back on

  7. Make sure the time is accurate – if it is not, restart the phone and go through the process again